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I.T. Help Desk - Office of Information Technology

Louisiana College IT DepartmentThe Office of Information Technology is tasked with providing reliable, efficient, and modern computing facilities, services, and technologies to the administration, faculty, staff, and students of Louisiana College. Our goal is to deliver these information technologies and services in a manner that is prompt, courteous, and professional so that the administration, faculty, staff, and students can effectively carry out all work to achieve their goals and to further the development and growth of Louisiana College.

The Office of Information Technology 

Provides support for network services and administrative data systems on the Louisiana College campus.
Provides support for the telephone communication system on the Louisiana College campus.
Makes available all technologies for students, staff and faculty in all areas of education.
Develops policies and procedures for all voice, data, and network systems providing clear guidelines for use and security of systems and data.

IT Information

 
User ID information 
What is my user ID?

Network User Accounts

Network user accounts are constructed from the students full name and student id number.  The information John Doe, student id 1234567 produces the user account  jd1234567.  Notice we only take the initials of the first and last name and append the full student id to it.

Initial passwords are derived from the students date of birth.  From the information January 1, 1980 we get a password of Jan011980*.  Notice we take only the three letter abbreviation of the month, 2 digits for the day, the full four digits for the year, and we append an * on the end.

EMAIL Accounts

Email user accounts are constructed from the students full name and student id number.  The information John Doe, student id 1234567 produces the user account  jd1234567@students.lacollege.edu.  Notice we only take the initials of the first and last name and append the full student id to it.  This is similar to how the network accounts are created.  Please note that you must use your full email address as your email user id.

 

Initial passwords are derived from the students date of birth.  From the information January 11980 we get a password of Jan011980*.  Notice we take only the three letter abbreviation of the month, 2 digits for the day, the full four digits for the year, and we append an * on the end.

Passwords

WiFi, Network, and Email passwords must be at least 8 characters long and must contain the following:

  • at least one number (0-9),
  • at least one lowercase letter (a-z),
  • at least one uppercase letter (A-Z),
  • and at least one of these special characters (spaces are not allowed):
    ! # $ % & ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~

Self Service Offerings

We provide service offerings where you can reset your network and email password or unlock your network or email user account USER Account Self Service.  This service requires registration.  To register and use please click this link for USER Account Self Service  or visit the following website:


How to sign up for student e-mail newsletter

WiFi Registration
You are now required to register your device on our network before accessing network resources and internet. Please follow these WiFi NAC Registration Instructions.

Connecting to the Campus Wireless Network:  LACPortal

How do I connect?

After registering you will have to install a NAC agent.  Guests will install the dissovable agent and students, staff, and faculty will install the persistent agent or agent service.  If you are having difficulty downloading and installing the agent you can download it here and install it on your computer. 
 
 
 

 

IT Service Requests

We are pleased to present to you our internet service to submit work requests.
This service helps us to promptly attend to your issues and concerns.
Please follow this link and complete the request form: 
IT Service Requests

 

Important Copyright and Online Safety Information

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