Policy on Complaints

All complaints submitted to the PTA program that fall outside due process will be reviewed by Program Director who will then consult the appropriate individuals associated with the program as necessary to respond appropriately to the complaint. The focus of the resolution of complaint process will be to determine how the complaint may be used constructively in the assessment and improvement of the program and its ability to achieve established program objectives thus safely and effectively serving the community.

Complaints received by the PTA program from various sources including clinical education sites, employers of graduates, and the general public are maintained by the Program Director in a private and confidential manner and are made available for viewing only by authorized individuals including but not limited to those involved in the performance improvement activities of the program (i.e. Advisory Committee, Academic Coordinator of Clinical Education, other PTA faculty, Director of Allied Health).

Records of complaints will be maintained for five years. Complaints concerning the PTA Program Director should be directed to the Allied Health Division Chair.